Claims Processors Needed!

Ceva Logistics; Xico; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

CEVA Logistics busca un Especialista de Reclamaciones para gestionar de forma integral las reclamaciones de carga, asegurando investigaciones oportunas, evaluaciones de responsabilidad precisas y resoluciones justas conforme a obligaciones contractuales y regulaciones.

Trabajarás con Operaciones, Clientes, Transportistas, Seguros, Finanzas, Legal y Equipos Comerciales para impulsar resoluciones eficientes y proteger intereses de la empresa, manteniendo la satisfacción del cliente a nivel global.

Formación

• Licenciatura en Admin, Derecho, Negocios Internacionales o afín.
• Buen nivel de inglés (oral y escrito).
• 5+ años de experiencia en manejo de reclamaciones, seguros o similar.

Responsabilidades

• Gestionar reclamaciones de carga de principio a fin.
• Evaluar validez de reclamaciones y determinar responsabilidad.
• Mantener comunicación proactiva con operaciones, clientes y terceros para resolver reclamaciones.

Conocimientos

Inglés (alto)

Comunicación

Gestión de clientes

Educación

Licenciatura en Admin/Law/International Business

Descripción del empleo

Claims Processors Needed! CEVA LogisticsCiudad de México, Ciudad de México, MX

Descripción del trabajo

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Summary

The Claims Specialist is responsible for the end-to-end management of cargo claims, ensuring timely investigations, accurate liability assessments, and fair resolutions in accordance with contractual obligations, applicable regulations, and company procedures. Operating with a high degree of autonomy, this role manages a portfolio of cargo claims and collaborates closely with Operations, Customers, Carriers, Insurance Partners, Finance, Legal, and Commercial teams to drive efficient claim resolution while protecting the company’s financial interests and maintaining customer satisfaction. The position supports global customers and requires coordination with internal and external stakeholders across multiple regions, ensuring consistent claim handling practices, effective communication, and compliance with corporate standards.

Key Responsibilities

• Manage assigned cargo claims from initial review through to final resolution.
• Assess claim validity and determine liability based on contractual terms and supporting documentation.
• Maintain proactive communication with operations, account managers, clients, and external stakeholders to drive claim resolution.
• Ensure all claim records are accurate, complete, and updated in internal systems.
• Initiate and manage subrogation processes against carriers or third parties when applicable.
• Prepare and issue settlement offers aligned with contractual liability and internal guidelines.
• Coordinate with Finance to process claim payments and ensure timely closure.
• Monitor claim progress to ensure deadlines and service levels are met.
• Prepare and deliver claims reports for customers and internal stakeholders, including analysis of trends and key issues.
• Identify recurring issues and support continuous improvement initiatives within the claims process.

Qualifications

• Bachelor’s degree in Admin, Law, International Business or related field
• Good English level (oral and writing)
• 5+ years of experience in claims handling, insurance or similar. Alternatively in supply chain, logistics, transportation will be appreciated