City Manager

Rappi; Santiago de Querétaro; On-site; MXN 1,400,000 - 2,200,000; Full time

Job summary

Rappi in Querétaro seeks a strategic, results-driven City Manager to lead the full business performance of the region, combining commercial leadership with operational excellence and people management.

You will own the P&L, drive ROI-focused decisions, and align local strategies with national and global vision. The role requires 7+ years experience, including 3 in leadership, and bilingual Spanish-English.

Qualifications

• 7+ years of professional experience with at least 3 years in commercial leadership.
• Experience managing cross-functional teams and leading business units end-to-end.
• Experience in both fast-paced startups and structured corporate environments is a plus.
• Bilingual Spanish and English at level B2–C1.

Responsibilities

• Own the full P&L and regional performance for Querétaro.
• Lead performance management and accelerate growth across pillars.
• Negotiate with top merchant partners on promotions, co-investments, and advertising.
• Design pricing, promotions, and assortment strategies aligned to local behavior.
• Lead cross-functional teams (Growth, Ops, Marketing, Commercial) and translate central initiatives locally.
• Conduct deep data analysis to justify investments and optimize resource allocation.
• Track competitive dynamics, user behavior, and merchant performance to adjust strategy.
• Co-create communication strategies to maximize offer visibility across channels.

Skills

Data analysis

Negotiation

Strategic thinking

Bilingual Spanish/English

Job description

We are seeking a strategic, results-driven City Manager to lead the full business performance of Rappi in Querétaro. This role combines commercial leadership, operational excellence, and people management to drive sustainable growth across all business pillars. The RGM is empowered to act as the ultimate owner of the region’s performance, making strategic and data-informed decisions with a high level of autonomy and accountability.

• 1. Business Leadership & Regional Ownership
• Serve as the final decision-maker across commercial, operational, financial, and talent matters within the region.
• Align local strategies with Rappi’s national and global vision.
• Own the full P&L and prioritize ROI-driven decisions to maximize margin contribution and long-term sustainability.
• 2. Performance Management & Acceleration
• Quality of service
• Affordability & RappiPro penetration
• Sustainable growth across user cohorts
• Monitor and improve key operational KPIs: order cancellations, inefficiencies, and fulfillment metrics.
• 3. Commercial & Strategic Execution
• Personally lead high-impact negotiations with top merchant partners on promotions, co-investments, and advertising.
• Design and execute pricing and promotional strategies customized to local user behavior and competition.
• Launch assortment and activation strategies in key zones to accelerate demand and user engagement.
• Execute and validate pricing experiments at a zone level to measure impact and scale results.
• 4. Cross-Functional Leadership
• Lead and inspire high-performing, multidisciplinary local teams (Growth, Ops, Marketing, Commercial).
• Foster a culture of accountability, ownership, and collaboration.
• Translate central initiatives into localized actions with speed and impact.
• Co-create communication strategies to maximize offer visibility: banners, push notifications, ads, etc.
• 5. Analytical & Strategic Decision-Making
• Conduct deep data analysis to justify investments and prioritize initiatives.
• Build business cases for growth initiatives and optimize resource allocation.
• Track competitive dynamics, user behavior, and merchant performance to adjust local strategy.
• Desired Qualifications & Profile
• Experience:
• 7+ years of professional experience, with at least 3 years in commercial leadership roles.
• Proven track record in managing cross-functional teams and leading business units end-to-end.
• Experience in both fast-paced startups and structured corporate environments is a plus.

Perfil Tech

• Skills:
• Strong data analysis and business modeling capabilities.
• Excellent negotiation, communication, and stakeholder management skills.
• Strategic thinker with a hands-on, entrepreneurial mindset.
• Language:
• Bilingual (Spanish and English), B2–C1 level required.
• Bonus Skills (Nice to Have)
• Familiarity with logistics, delivery operations, or consumer tech platforms.
• Experience managing complex P&Ls and multiple business levers simultaneously.
• Understanding of growth marketing levers and merchant performance strategies.
• End-to-End Ownership: You don’t just lead growth — you own the region’s entire business, from execution to profitability.
• Frontline + Strategic: You are equally comfortable in merchant meetings as you are in strategic planning sessions.
• Results Over Effort: Disciplined growth with a laser focus on high-impact, cost-justified actions.
• Empowered but Accountable: Rappi gives you tools, data, and autonomy — you deliver execution, leadership, and results.

+7 more

+3 more

+2 more