Change Management Lead Consultant (OCM)

International Business Machines Corporation; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

IBM Consulting in Mexico City seeks a Senior Organizational Change Management Lead to guide large-scale transformations for global clients. You will define end-to-end change strategies, align with executives, and drive adoption of new operating models, processes, and technologies.

You will lead cross-functional teams in change, training, and communications, manage risk, and measure benefits realization to ensure lasting impact across organizations.

Qualifications

• Demonstrated expertise in Change Management, Organizational Transformation, and Business Consulting.
• Experience supporting SAP/Oracle/Salesforce and AI transformation programs.
• Leading multidisciplinary Change, Training, and Communications teams in global environments.
• Executive sponsorship development and C-level stakeholder alignment.

Responsibilities

• Define and govern end-to-end change management strategies for large-scale transformation programs.
• Engage with executive stakeholders to secure sponsorship and drive commitment.
• Lead multidisciplinary teams to translate strategy into scalable adoption plans, roadmaps, and interventions.
• Assess organizational impacts, anticipate adoption risks, and implement mitigation plans.
• Establish governance, metrics, and benefits realization to sustain outcomes.

Skills

Organizational Change Management

Business Transformation

Executive Stakeholder Engagement

Change, Training & Adoption Leadership

Operating Model Design

Tools

SAP

Oracle

Salesforce

AI

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Senior Organizational Change Management (OCM) Lead, you will serve as a trusted advisor to clients and transformation leaders, defining, leading, and governing the end-to-end change management strategy for large-scale business and digital transformation programs. You will partner closely with executive stakeholders, business leaders, and delivery teams to ensure the successful adoption of new operating models, technologies, processes, and ways of working, while aligning change initiatives with strategic business objectives and expected outcomes.

Your primary responsibilities include:

• Enterprise Change Strategy Leadership: Define and govern comprehensive change management strategies that support complex transformation programs, ensuring alignment between business objectives, organizational priorities, and measurable adoption outcomes.

• Executive Stakeholder Engagement: Act as a strategic advisor to client executives and C-level leaders, building sponsorship, influencing decision-making, and driving organizational commitment throughout the transformation journey.

• Transformation Adoption & Impact Management: Lead multidisciplinary Change, Training, and Communications teams to translate business vision into scalable adoption strategies, execution roadmaps, and sustainable change interventions that accelerate business value realization.

• Organizational Readiness & Risk Mitigation: Assess organizational impacts, anticipate adoption risks and resistance, and implement proactive mitigation strategies to ensure successful transition and long‑term behavioral change.

• Benefits Realization & Sustainable Outcomes: Establish governance frameworks, adoption metrics, and success indicators to measure transformation effectiveness and ensure sustained business outcomes through structured organizational change management practices.

Required technical and professional expertise

• Organizational Change Management & Business Transformation: Demonstrated expertise in Change Management, Organizational Transformation, and Business Consulting, leading strategic change initiatives that enable successful business and digital transformation outcomes.
• SAP & Enterprise Transformation Programs: Proven experience supporting large-scale SAP, Oracle, Salesforce, Artificial Intelligence (AI), and other enterprise technology transformation programs, driving the adoption of new processes, technologies, and operating models.
• Change, Training & Adoption Leadership: Strong experience leading multidisciplinary Change Management, Training, and Communications teams within complex, global, and multi‑site environments, ensuring organizational readiness and effective user adoption.
• Executive Stakeholder Management: Demonstrated ability to work directly with C‑Level stakeholders, business leaders, and transformation sponsors, building executive alignment, influencing decision‑making, and driving organizational commitment throughout the transformation journey.
• Operating Model Design & Organizational Impact Management: Expertise in designing operating models, adoption strategies, and organizational impact management frameworks, combined with strong leadership, executive communication, and strategic thinking capabilities to deliver sustainable and measurable business outcomes.

Preferred technical and professional experience

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.