Cash Application Representative

C.H. Robinson Shared Services; Monterrey; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive benefits plan

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Job summary

C.H. Robinson is seeking a Cash Application Representative in Monterrey to maintain accurate cash application processes across North America, ensuring payments are applied correctly and efficiently.

You will research, analyze, and apply customer payments, resolve discrepancies, and collaborate with internal teams while working on-site two days a week and remotely three days.

Qualifications

• High School Diploma or GED.
• Minimum 2 years of experience in finance operations.
• Fluent in English and Spanish.

Responsibilities

• Post incoming payments accurately and efficiently.
• Research, analyze, and apply customer payments.
• Resolve discrepancies and support cash application activities.
• Communicate clearly with internal and external stakeholders.
• Maintain relationships with clients and Cash Application team.
• Suggest process improvements and support onboarding of new team members.

Skills

Finance operations

Bilingual English/Spanish

Communication skills

Education

High School Diploma or GED

Tools

Excel

Outlook

Microsoft Office

Job description

C.H. Robinson is looking for a Cash Application Representative in Monterrey. In this role, you will play a key part in maintaining accurate cash application processes that support the company's financial operations while helping ensure payments are applied correctly and efficiently across North America.

As a Cash Application Representative, you will research, analyze, and apply customer payments, resolve discrepancies, and support critical cash application activities for customers across the U.S., Canada, and Mexico. You will partner with internal stakeholders to investigate payment details, navigate complex customer remittance information, and contribute to operational excellence through quality, accuracy, and timely execution. You'll also have the opportunity to expand your knowledge across multiple areas of cash application and finance operations while building valuable problem-solving and communication skills. Ready to make an impact and grow your career with a global logistics leader?

This opportunity will be open for applications until 23/10.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but is not limited to, the following:

• Accurately and efficiently post incoming payments by way of a diverse payment portfolio
• Provide accurate and timely communication both internally and externally
• Adhere to all Cash Application policies
• Maintain relationships with internal and external clients, and Cash Application team
• Independently solve problems to ensure accuracy and efficiency in the application of customer payments
• Escalate complex issues to senior team members and/or leadership
• Process a high volume of transactions each day
• Support new team members by answering questions and supporting problem solving activities as needed
• Accurately and efficiently create and batch payments into the Cash Application system where automatic batching doesn't exist
• Play an active role by contributing ideas for developing process improvements with incoming payments
• Support Mexico Cash Application process.
• Handle the processing of Complementos de Pago for Mexico tax compliance.

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 2 years of experience in finance operations
• Fluent in English and Spanish

Preferred:

• General understanding of banking transactions (ACH, wire transfers, checks, credit cards) with the ability to adapt to diverse payment methods and customer needs
• Knowledge of Microsoft Office Suite of programs with intermediate proficiency in Outlook and Excel
• Strong problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively with internal and external customers
• Positive, professional attitude, and customer service skills
• Strong organization skills and attention to detail
• Strong written, verbal, and interpersonal communication skills for effective collaboration with internal and external customers
• Enjoys working in a team environment
• Ability to work in a fast-paced, deadline-driven environment with the flexibility to adapt to changing priorities
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

• We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 5..