Global Forwarding Coordinator

C.H. Robinson Shared Services; Monterrey; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Life and medical insurance

Pension plan

Employee Stock Purchase Plan

Fortune 500 company environment

Job summary

C.H. Robinson Shared Services seeks a Global Forwarding Coordinator to support international shipments across air, ocean, and land, focusing on the Tesla account and other key customers.

This fully remote position emphasizes delivering exceptional customer service and operational execution from your own space. You will manage shipment follow-up, maintain records, and communicate with customers, carriers, suppliers, warehouses, and brokers, helping resolve delays and high volumes while adhering

Qualifications

• High school diploma or GED is required.
• Fluent in Spanish and English (written and verbal).
• Prior experience in logistics or forwarding is advantageous.

Responsibilities

• Understand international shipping processes from PO to delivery.
• Assist personnel and third parties with inquiries and problem resolution.
• Generate and maintain accurate customer records and shipment documentation.
• Provide tracking and tracing services for customer shipments.
• Support delivery and turnovers and perform load audits.
• Ensure adherence to SOPs, regulations, and company standards.

Skills

Fluent in Spanish and English

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

C.H. Robinson is looking for a Global Forwarding Coordinator in Monterrey . In this role, you will play a critical part in supporting the Tesla account and other key customers, helping ensure the successful coordination of international shipments across air, ocean, and land transportation while delivering exceptional customer service and operational execution.

You will manage shipment follow-up, maintain accurate records, communicate with customers, carriers, suppliers, warehouses, and brokers, and help resolve operational challenges such as shipment delays and high shipment volumes.

Success in this role is measured through customer service KPIs, shipment visibility, and effective coordination across the global supply chain.

At C.H. Robinson, we're committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination
• Assist GF personnel and other third parties with inquiries and problem resolution
• Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation, etc.
• Provide tracking and tracing services for customer shipments
• Provide support and backup for the delivery and turnovers
• Perform load-audits
• Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity
• Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High school diploma or GED
• Fluent in Spanish and English (written and verbal)

Preferred:

• Minimum 2 years of previous working experience
• Proficient in Microsoft Office Suite of programs
• Ability to work in a fast-paced and deadline-driven office environment
• Excellent verbal & written communication skills and phone etiquette
• Ability to multi-task, prioritize, and manage time effectively
• Attention to detail and accuracy
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

• We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.