Call Center Agent - Growth, Training & Top Pay

iQor (branded as iQor CXBPO™); Ciudad de México; Híbrido; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

iQor CXBPO in Mexico City is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle high volumes and strive for first call resolution while maintaining a positive, professional demeanor.

You will listen to customers, resolve inquiries, and provide accurate, efficient responses, with training and growth opportunities in a supportive environment. We value reliability and teamwork.

Formación

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards; attendance is essential; ability to work flexible shifts.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service experience

Teamwork independence

Accuracy production standards

Attendance reliability

Flexible schedule

Educación

High school diploma or equivalent

Descripción del empleo

iQor CXBPO in Mexico City is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle high volumes and strive for first call resolution while maintaining a positive, professional demeanor.

You will listen to customers, resolve inquiries, and provide accurate, efficient responses, with training and growth opportunities in a supportive environment. We value reliability and teamwork.