Senior Customer Experience Agent

iQor; Ciudad de México; Híbrido; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle inbound/outbound calls, understand caller needs, and provide accurate, efficient resolutions.

Ideal candidates have 2+ years in customer service, can work independently or in a team, and adapt to production environments. The role requires physical attendance and weekend availability to meet performance goals.

Formación

• At least 2 years of customer service experience in a transaction-based environment.
• Ability to work independently and in a team environment.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• You have the flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service

Empathy

Teamwork

Production environment

Accuracy

Shift flexibility

Educación

High school diploma, GED, trade/vocational certificate or equivalent

Descripción del empleo

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle inbound/outbound calls, understand caller needs, and provide accurate, efficient resolutions.

Ideal candidates have 2+ years in customer service, can work independently or in a team, and adapt to production environments. The role requires physical attendance and weekend availability to meet performance goals.