Senior Customer Service Agent — Grow, Learn & Earn

iQor (branded as iQor CXBPO™); Ciudad de México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive experience for every caller.

Listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses. You must be able to work independently and in a team, with flexibility to work night and weekend shifts.

Formación

• 2+ years of customer service in a call center or retail setting.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service

Call center

Empathy

Teamwork

Attention to detail

Shift flexibility

Independent work

Descripción del empleo

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive experience for every caller.

Listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses. You must be able to work independently and in a team, with flexibility to work night and weekend shifts.