Cajero de Servicios Bancarios y Experiencia al Cliente

Citi; Oaxtepec; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Citi in Mexico is seeking an entry-level Teller to support branch operations and deliver high-quality client services. You will execute routine transactions, handle cash, and assist customers with a friendly, professional attitude in a busy branch.

The role emphasizes risk awareness, adherence to policies, and opportunities to learn about digital banking services while contributing to revenue generation through accurate service and product referrals.

Formación

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.
• Strong attention to detail and accuracy.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Sales and customer service

Money handling

Problem solving

Communication skills

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

Citi in Mexico is seeking an entry-level Teller to support branch operations and deliver high-quality client services. You will execute routine transactions, handle cash, and assist customers with a friendly, professional attitude in a busy branch.

The role emphasizes risk awareness, adherence to policies, and opportunities to learn about digital banking services while contributing to revenue generation through accurate service and product referrals.