Banamex Op. Cajero Suc 0037

Banamex; Acapulco; Presencial; MXN 156.000 - 268.000; Jornada completa

Descripción de la vacante

Citi in Acapulco, Guerrero, is seeking an entry-level Teller to support branch activities and deliver high-quality client service. You will process transactions, manage cash, and help the branch generate revenue by offering optimal solutions. The role focuses on accuracy, compliance, and friendly customer interactions.

Under supervision, you’ll learn branch operations, build product knowledge, and contribute to a positive client experience while adhering to policies and controls.

Formación

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsabilidades

• Serve as the first point of contact for clients and provide friendly service.
• Perform banking transactions including cash deposits and vault handling.
• Identify referral opportunities for Citi products and services.
• Educate clients on digital and self-service options.
• Adhere to policies, controls, and regulatory procedures for safety and compliance.
• Address client needs and resolve issues with escalation when needed.
• Maintain knowledge of client accounts and available products.
• Deliver exceptional client experiences as measured by metrics.
• Assess risk and ensure ethical conduct in business decisions.

Conocimientos

Customer service

Sales experience

Money handling

Teamwork

Communication

Educación

High School diploma or equivalent

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skillsAbility to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

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