Banamex Op. Cajero Suc 0037

Citigroup Inc.; Acapulco; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

The Teller position at Citigroup Inc. in Acapulco provides frontline banking support and client service, handling daily transactions and assisting customers with financial needs.

This entry-level role emphasizes accurate cash handling, educating clients on digital solutions, policy compliance, and teamwork within the branch's Customer Service function.

Formación

• Previous relevant experience preferred.
• Sales and customer service experience.
• Money handling experience.
• Strong problem solving and communication.

Responsabilidades

• Serve as the first point of contact for Citi clients with friendly service.
• Perform accurate banking transactions including deposits and vault cash handling.
• Identify referral opportunities based on client goals.
• Educate clients on digital and self-service options.
• Adhere to policies and regulatory procedures to safeguard assets.
• Address client issues and escalate as needed.
• Maintain knowledge of accounts and products offered.
• Support branch goals with high-quality service and teamwork.

Conocimientos

Sales experience

Customer service

Money handling

Problem solving

Educación

High School diploma

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.