Business Systems Specialist: Salesforce & NetSuite Expert

Delinea

Ciudad de México

Híbrido

MXN 320.000 - 420.000

Jornada completa

Hace 2 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Consigue una respuesta de este empleador — un currículum y una carta de presentación adaptados exactamente a lo que busca para contratar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Paid holidays

Descripción de la vacante

Delinea is seeking a Business Systems Specialist to support enterprise applications like Salesforce, NetSuite, Certinia PSA, Atlassian, and related systems. You will be the first contact for access problems, reporting questions, and integration issues in a global, regulated environment.

You will manage Jira Service Management, perform onboarding and offboarding, monitor scheduled jobs, and develop knowledge articles and runbooks to improve the support experience while ensuring SOX controls

Formación

At least 2 years of experience in IT support, application support, service desk, or business systems operations.
Hands-on experience with Salesforce, NetSuite, or a comparable CRM or ERP platform.
Working knowledge of ITSM practices, including prioritization, SLAs, escalation procedures, and incident versus service request management.
A systematic approach to troubleshooting, including gathering information, testing hypotheses, documenting findings, and recognizing when escalation is needed.
Strong written communication skills and the ability to explain technical issues, limitations, and next steps to non-technical users.
Reliability and composure in an interruption-driven environment.
Curiosity, initiative, and the ability to research issues and share practical findings.
Ability to work across time zones and coordinate effective handoffs with a distributed team.

Responsabilidades

Manage the Jira Service Management queue by acknowledging, categorizing, prioritizing, and routing requests.
Execute approved access requests across Salesforce, NetSuite, Certinia, Atlassian, and related platforms; manage roles, permission sets, groups, licenses; onboard/offboard.
Monitor scheduled jobs, integrations, and synchronization processes across Boomi, Salesforce, and NetSuite; investigate errors and escalate as needed.
Improve the support experience by creating knowledge articles, how-to guides, and runbooks in Confluence; keep ownership records up to date.