1805 Salesforce Administrator

SOFTGIC; Región Centro; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

SOFTGIC, based in Guadalajara, Mexico, seeks a Salesforce Administrator Specialist to optimize our Salesforce platform and support end users. The role covers admin of Sales Cloud, Service Cloud, Knowledge, and Communities, plus CPQ management.

You will automate processes with Flow, build reports/dashboards, ensure data quality, and collaborate with Sales, Marketing, Service, and Finance to drive efficiency. Advanced English is required; DocuSign/Conga experience is a plus.

Formación

• 2+ years hands-on Salesforce administration experience.
• At least 1 year with Salesforce CPQ.
• Experience with Salesforce Service Cloud and Experience Cloud (Communities).
• Experience configuring automations with Salesforce Flow.
• Strong data management and data integrity practices.
• Excellent analytical and problem-solving skills.
• Advanced English proficiency is required.

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• Provide daily end-user support and training to maximize platform adoption.
• Gather and translate business requirements into Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations, customizations, and business processes.
• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Conocimientos

Salesforce Administration

Salesforce CPQ

End-user support

Data management

Reports & dashboards

Process automation (Flow)

DocuSign

Conga

Advanced English

Herramientas

DocuSign

Conga

Descripción del empleo

Guadalajara, Mexico

We are looking for aSalesforce Administrator Specialistwith experience in Salesforce administration and Salesforce CPQ to join a fast-growing SaaS company. This role will be responsible for optimizing the Salesforce platform, providing end-user support, automating business processes, and collaborating closely with Sales, Marketing, Service, and Finance teams to improve overall business efficiency.

If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements within the Salesforce ecosystem, this is the opportunity for you.

Responsibilities

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption.
• Gather and analyze business requirements, translating them into effective Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations, customizations, and business processes.
• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Requirements

Required Qualifications

• 2+ years of hands-on experience administering Salesforce.
• At least 1 year of full-time experience working with Salesforce CPQ.
• Salesforce Service Cloud
• Salesforce Experience Cloud (Communities)
• Experience configuring and optimizing automations using Salesforce Flow.
• Working knowledge of applications such as DocuSign and Conga.
• Experience gathering business requirements and performing functional analysis.
• Strong experience creating and managing Salesforce reports, dashboards, and data visualizations.
• Experience delivering end-user training and providing ongoing Salesforce support.
• Solid understanding of data management, data cleansing, and data integrity best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Proficiency with Microsoft Teams and Microsoft Excel.
• Advanced English proficiency (required).