Business Solution Representative - Rest of World - South Asia

Viamericas; Tijuana; Presencial; MXN 1.032.000 - 1.461.000; Jornada completa

Descripción de la vacante

Viamericas in Mexico is seeking a Business Solutions Representative to manage a growing portfolio of agents across international markets. You will handle inbound and outbound calls, ensure onboarding of agencies, monitor pricing trends, and drive profitable growth with a customer-first approach.

The role requires strong communication, negotiation skills, and the ability to travel to the US as needed. You will collaborate with sales teams and analysts to expand market share.

Formación

• Experience in developing and servicing a portfolio of agents
• Ability to travel frequently to the US
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities

Responsabilidades

• Deliver excellent customer service and provide effective solutions through inbound and outbound calls.
• Monitor pricing and report trends or discrepancies.
• Oversee the full onboarding and installation process for new agencies.
• Grow and manage the portfolio of assigned agencies.
• Prepare and submit reports on competitor activity.
• Maintain availability to respond to operational and business needs.

Conocimientos

Client portfolio development

Inbound outbound calls

Pricing analysis

Agency onboarding

Sales cycle understanding

CRM software

Hindi

Bengali

Spanish

US visa

Travel readiness

Presentation

Multitasking

Educación

Herramientas

CRM software

PowerPoint

MS Word

Outlook

MS Excel

Descripción del empleo

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, integrity, empathy and creativity.

Position Summary:

The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our South Asia Markets, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support, and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory.
• Ensure sustained and growing profitability of transactions in the territory.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.
• Fully bilingual Hindi & Bangali /Spanish
• Needs to have US visa, as frequent travel to the US is required
• Understanding of the sales cycle, with the ability to close deals
• Ability to prospect, close, follow up, ability to negotiate
• Exceptional verbal and written communication skills with a high level of confidence
• Creative thinker and must have the ability to solve critical problems
• Ability to multitask and manage business conflicts
• Ability to analyze the market and target potential customers
• Strong internet research skills
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills
• Very organized and attentive to details. Disciplined and dedicated
• Tracking and multitasking capabilities
• Ability to handle a fast paced environment and challenging workload
• Highly motivated with a strong desire for success
• Based on experience and judgment to plan and achieve goals
• Desire to be successful, competitive, optimistic, persuasive, upright
• Excellent attitude
• Service skills and proactive solutions
• Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel
• Goal oriented and believe in teamwork
• Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team
• General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.