Bilingual Customer Service Representative

Viamericas Corporation; Tijuana; Presencial; MXN 855.000 - 910.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Transportation bonus

All law benefits

Meals provided

Growth opportunities

Accessible location

Descripción de la vacante

Viamericas Corporation in Tijuana (Zona Rio area) seeks bilingual customer service telephone executives to support clients with data entry and information requests. Training is provided and there is no sales focus.

The role emphasizes high-quality customer care, strict data handling, and a stable employment path within a growing cross-border services company serving migrants and families.

Formación

• Intermediate to advanced English.
• Excellent customer service skills.
• Flexible schedule.
• High School Diploma.
• Customer service experience desirable.
• Basic computer skills: MS Office, Windows, browsers.
• Complete documentation: resume, INE, RFC, CURP, NSS, letters.
• Proof of Covid-19 vaccination.

Responsabilidades

• Type data from customers.
• Take inbound and outbound calls in English.
• Answer inbound/outbound calls in English.
• Resolve questions and requests from clients.

Conocimientos

Excellent English

Customer service

Flexible schedule

Educación

High School Diploma

Herramientas

Microsoft Office

Internet Browsers

Windows OS

Descripción del empleo

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve. With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact. We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth. At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve. We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsabilities

• Type in data provided directly from customers. Data entry
• Take Inbound and outbound calls in English
• Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.

Information Security Responsibilities

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually
• Attend periodic Information Security training provided by Viamericas’
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc

Benefits

• $4,700 to $ 5,000 Mexican pesos GROSS weekly
• Fully paid training
• Transportation bonus
• All law benefits, from day one
• Monthly quality and efficiency bonuses
• 3 meals a week, fully paid for the company
• Job stability with permanent employment contract
• Growth opportunities within the company
• Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

• Intermediate to Advanced English
• EXCELLENT customer service skills
• Flexible Schedule
• High School Diploma
• Customer service experience not required, but desirable
• Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers)
• Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs)
• Proof of Covid-19 Vaccination.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.