Business Process Analyst

Caterpillar Inc.; Monterrey; Presencial; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. is seeking an Oracle EBS AR-focused applications support specialist in Monterrey. You will resolve standard support tickets, perform routine AR configuration updates, and coordinate with technical teams to address defects or enhancements.

The role emphasizes accurate data management and adherence to SOPs. Strong English communication and a bachelor’s degree in MIS or related field are required.

Formación

• Bachelor's degree in MIS or Computer Information or equivalent.
• Advanced English proficiency for cross-site and global collaboration.
• Oracle E-Business Suite (EBS) functional experience is required.
• Experience in an application support model (ticket handling, SLA tracking, documentation).
• Understanding end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation).

Responsabilidades

• Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues where steps are established and repeatable.
• Perform AR-related functional updates and maintain master/transactional data per SOPs.
• Support inventory-related functional records and system updates as per process.
• Coordinate with technical teams for defects, enhancements, or complex issues requiring code changes.
• Ensure tickets have clear notes, evidence, and closure details; follow SLA and escalation guidelines.
• Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Conocimientos

Oracle EBS AR

SLA tracking

Ticket handling

Communication skills

Cross-site collaboration

Educación

Bachelor's degree in MIS or Computer Information

Herramientas

Oracle EBS

SOP procedures

Descripción del empleo

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Technology, Digital and Data

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

This role supports day-to-day business process operations by handling standard application support tickets and routine configuration issues in Oracle E-Business Suite (EBS), with a focus on the Accounts Receivable (AR) module. The role ensures accurate functional updates, smooth transaction processing, and timely coordination with business users and technical teams.

What You Will Do

• Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues where the steps are established and repeatable.
• Perform functional updates related to AR processes and associated master/transactional data (as per defined access and SOPs).
• Support operational updates such as maintaining inventory-related functional records and required system updates (e.g., FS updates as per process).
• Coordinate with technical teams for defects, enhancements, or complex issues that require code changes or deeper investigation.
• Ensure tickets are updated with clear notes, evidence, and closure details; follow SLA and escalation guidelines.
• Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Education Requirement

• Bachelor's degree in MIS or Computer Information or equivalent degree.
• Advanced English proficiency for cross‑site and global collaboration.

What Skills You Will Have

• Oracle E-Business Suite (EBS) functional experience.
• Strong functional knowledge of Oracle Accounts Receivable (AR) (must have).
• Experience working in an application support model (ticket handling, SLA tracking, documentation).
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation concepts).
• Good communication skills for user interaction, status updates, and cross-team coordination.
• Ability to follow standard operating procedures (SOPs) and perform repeatable configuration steps accurately.

Additional Information

• This position will be in Santa Maria Office at Monterrey, Nuevo Leon
• This position is five-days a week subject to changes and willingness to work sporadically on weekends.
• Domestic relocation assistance is NOT available for this position.
• Visa sponsorship is NOT available with this position.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates

agosto 24, 2026 - septiembre 7, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply