Oracle EBS Supply Chain Management Techno-Functional Analyst

Ll Oefentherapie; Ciudad de México; Presencial; MXN 300.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Seguro médico

Opciones de jubilación

Programas de voluntariado

Flexibilidad laboral

Descripción de la vacante

Una empresa líder en soluciones en la nube busca un Analista Techno-Functional de Oracle EBS Supply Chain Management. Este rol clave implica ofrecer soporte post-venta y soluciones a clientes, asegurando la satisfacción del cliente mediante la resolución de problemas complejos. Se espera que el candidato tenga más de 10 años de experiencia en módulos de cadena de suministro de Oracle, con habilidades técnicas sólidas en SQL y PL/SQL. La empresa promueve un entorno de trabajo inclusivo y flexible, ofreciendo beneficios competitivos y oportunidades de crecimiento profesional. Si estás listo para un desafío emocionante en un entorno dinámico, esta posición es para ti.

Formación

• 10+ años de experiencia en módulos de cadena de suministro de Oracle.
• Habilidades sólidas en SQL y PL/SQL para depuración técnica.

Responsabilidades

• Proporcionar soporte técnico estratégico y resolver problemas complejos de clientes.
• Crear y mantener documentación técnica para actividades de soporte.

Conocimientos

Oracle EBS Supply Chain Management

SQL

PL/SQL

Customer Support

Problem-solving

Analytical Skills

Effective Communication

Educación

Bachelor in Computer Science

Management Information Systems

Herramientas

Oracle EBS R12

XML/BI Publisher

Workflow

Descripción del empleo

Oracle EBS Supply Chain Management Techno-Functional Analyst

Mexico

• Job Identification 283320
• Job Category Support
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years See Job Description
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages: English, Spanish

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Responsibilities

We expect candidates to have:

• Strong supply chain business processes knowledge and concepts.
• Hands-on implementation/Support experience in EBS Oracle Process Manufacturing (OPM), Supply Chain Modules like OM, Shipping, Inventory, Procurement & Warehouse Management Systems. Any additional knowledge on Planning (Demantra/ASCP) and Transportation Management (OTM) will be an added advantage.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules.
• Strong technical debugging skills using SQL, PLSQL, Reports, etc.
• Strong customer interactions and service orientation to understand customer’s critical situations and accordingly provide the response, mobilizing organizational resources while setting realistic expectations.
• Strong operations management and innovation orientation to continually improve processes, methods, tools, and utilities.
• Team player who leverages each other’s strengths and collaborates with peers within/across teams often.
• Strong learning orientation to keep abreast of emerging business models/processes, applications product solutions, and technology features, using this learning to deliver value to customers.
• High flexibility to remain agile in a fast-changing business and organizational environment.
• Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities.

Personal Attributes:

• Self-driven and result-oriented
• Strong problem-solving/analytical skills
• Strong customer support and relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Team player
• Confident and decisive
• Values expertise (maintaining professional expertise in own discipline)
• Flexibility
• Organizational skills
• Values and enjoys coaching/knowledge transfer ability
• Values and enjoys teaching technical courses

Your Qualifications

The candidate should have 10+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum of 2 years of leadership experience in customer-facing roles. High commitment to customers is a must.

Skills: Oracle EBS R12 functional expertise in Supply Chain modules (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems & Planning).

Technical Skills: Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow.

Shift working is mandatory.

Required Skills

Oracle EBS Supply Chain Management functional (OM/WMS/Inv/PO)

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling [phone], option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer