Business Process Analyst

Caterpillar Brazil; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. in Monterrey, Mexico, seeks an Oracle EBS AR support analyst to handle day-to-day AR-related tickets and routine configuration tasks onsite. You will ensure accurate updates, smooth AR processing, and timely coordination with users and technical teams.

The role requires a solid AR/Oracle EBS background, strong communication, and adherence to SOPs. Domestic relocation assistance is not offered, and sponsorship is not available.

Formación

• Bachelor's degree in MIS or Computer Information or equivalent.
• Oracle E-Business Suite functional experience, especially AR.
• Experience in an application support model with ticket handling and SLA tracking.
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos).
• Strong communication and cross-team coordination.

Responsabilidades

• Handle standard AR-related Oracle EBS support tickets and document outcomes.
• Address routine AR configuration issues with repeatable steps.
• Perform functional updates to AR processes and data per SOP.
• Maintain inventory-related functional records and system updates.
• Coordinate with technical teams for defects or complex issues.
• Ensure tickets have clear notes and are closed per SLA.

Conocimientos

Oracle EBS

AR knowledge

Ticket handling

SOP compliance

Communication

Cross-team coordination

Educación

Bachelor's degree in MIS/Computer Information

Descripción del empleo

Career Area: Technology, Digital and Data

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

This role supports day-to-day business process operations by handling standard application support tickets and routine configuration issues in Oracle E-Business Suite (EBS), with a focus on the Accounts Receivable (AR) module. The role ensures accurate functional updates, smooth transaction processing, and timely coordination with business users and technical teams.

What You Will Do

• Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues where the steps are established and repeatable.
• Perform functional updates related to AR processes and associated master/transactional data (as per defined access and SOPs).
• Support operational updates such as maintaining inventory-related functional records and required system updates (e.g., FS updates as per process).
• Coordinate with technical teams for defects, enhancements, or complex issues that require code changes or deeper investigation.
• Ensure tickets are updated with clear notes, evidence, and closure details; follow SLA and escalation guidelines.
• Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Education Requirement

Bachelor's degree in MIS or Computer Information or equivalent degree.

Skills Requirement

• Oracle E-Business Suite (EBS) functional experience.
• Strong functional knowledge of Oracle Accounts Receivable (AR) (must have).
• Experience working in an application support model (ticket handling, SLA tracking, documentation).
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation concepts).
• Good communication skills for user interaction, status updates, and cross-team coordination.
• Ability to follow standard operating procedures (SOPs) and perform repeatable configuration steps accurately.

Additional Information

• This position will be in Santa Maria Office at Monterrey, Nuevo Leon.
• This position is five-days a week subject to changes and willingness to work sporadically on weekends.
• Domestic relocation assistance is NOT available for this position.
• Visa sponsorship is NOT available with this position.
• This position requires working onsite five days a week.
• Visa Sponsorship is not available for this position.

Posting Dates

agosto 24, 2026 - septiembre 7, 2026

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Company Culture and Benefits

• We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work.
• We provide professional growth opportunities, including leadership programs.
• We celebrate the diversity of our team, while also working together as one Caterpillar.
• Our culture, like everything at our company, is made possible by each employee’s contribution.
• Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.