AR Oracle EBS Specialist - Process & Support

Caterpillar Brazil; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. in Monterrey, Mexico, seeks an Oracle EBS AR support analyst to handle day-to-day AR-related tickets and routine configuration tasks onsite. You will ensure accurate updates, smooth AR processing, and timely coordination with users and technical teams.

The role requires a solid AR/Oracle EBS background, strong communication, and adherence to SOPs. Domestic relocation assistance is not offered, and sponsorship is not available.

Formación

• Bachelor's degree in MIS or Computer Information or equivalent.
• Oracle E-Business Suite functional experience, especially AR.
• Experience in an application support model with ticket handling and SLA tracking.
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos).
• Strong communication and cross-team coordination.

Responsabilidades

• Handle standard AR-related Oracle EBS support tickets and document outcomes.
• Address routine AR configuration issues with repeatable steps.
• Perform functional updates to AR processes and data per SOP.
• Maintain inventory-related functional records and system updates.
• Coordinate with technical teams for defects or complex issues.
• Ensure tickets have clear notes and are closed per SLA.

Conocimientos

Oracle EBS

AR knowledge

Ticket handling

SOP compliance

Communication

Cross-team coordination

Educación

Bachelor's degree in MIS/Computer Information

Descripción del empleo

Caterpillar Inc. in Monterrey, Mexico, seeks an Oracle EBS AR support analyst to handle day-to-day AR-related tickets and routine configuration tasks onsite. You will ensure accurate updates, smooth AR processing, and timely coordination with users and technical teams.

The role requires a solid AR/Oracle EBS background, strong communication, and adherence to SOPs. Domestic relocation assistance is not offered, and sponsorship is not available.