AR Oracle EBS Analyst - Process Optimization (Onsite)

Caterpillar Inc.; Monterrey; Presencial; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. is seeking an Oracle EBS AR-focused applications support specialist in Monterrey. You will resolve standard support tickets, perform routine AR configuration updates, and coordinate with technical teams to address defects or enhancements.

The role emphasizes accurate data management and adherence to SOPs. Strong English communication and a bachelor’s degree in MIS or related field are required.

Formación

• Bachelor's degree in MIS or Computer Information or equivalent.
• Advanced English proficiency for cross-site and global collaboration.
• Oracle E-Business Suite (EBS) functional experience is required.
• Experience in an application support model (ticket handling, SLA tracking, documentation).
• Understanding end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation).

Responsabilidades

• Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues where steps are established and repeatable.
• Perform AR-related functional updates and maintain master/transactional data per SOPs.
• Support inventory-related functional records and system updates as per process.
• Coordinate with technical teams for defects, enhancements, or complex issues requiring code changes.
• Ensure tickets have clear notes, evidence, and closure details; follow SLA and escalation guidelines.
• Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Conocimientos

Oracle EBS AR

SLA tracking

Ticket handling

Communication skills

Cross-site collaboration

Educación

Bachelor's degree in MIS or Computer Information

Herramientas

Oracle EBS

SOP procedures

Descripción del empleo

Caterpillar Inc. is seeking an Oracle EBS AR-focused applications support specialist in Monterrey. You will resolve standard support tickets, perform routine AR configuration updates, and coordinate with technical teams to address defects or enhancements.

The role emphasizes accurate data management and adherence to SOPs. Strong English communication and a bachelor’s degree in MIS or related field are required.