Business Operations Associate l

Arrow Enterprise Computing Solutions; Tlaquepaque; On-site; MXN 186,000 - 212,000; Full time

Benefits offered by this job

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 floating days, +S

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Job summary

Arrow Enterprise Computing Solutions is seeking a Business Operations Associate I for our MX-JAL-Tlaquepaque office. You will join the Post Production team focused on after-sale support, warranty services, and value-added service programs, delivering operational excellence through responsive, tailored support solutions.

You will handle returns, RMAs, credits, vendor coordination, and collaboration with sales, engineering, and production to ensure comprehensive after-sale support and customer

Qualifications

• Basic knowledge of product returns, RMAs, or customer service processes.
• Familiarity with ERP systems (Oracle preferred).
• Knowledge of Microsoft Office tools, especially Excel.
• Strong communication and teamwork skills.
• Ability to communicate fluently in English.

Responsibilities

• Processes product returns and information while supporting warehouse staff and other departments.
• Inputs accurate return information on customer accounts.
• Responds to and processes RMA requests, including issuing credits to customers.
• Disposes of or resolves inbound calls.
• Processes defective and non-conforming product.
• Follows up with vendor returns group to expedite returned product with suppliers.
• Supports warranty services and advanced service programs for customers.
• Collaborates with sales, engineering, and production teams to ensure comprehensive after-sale support.
• VAS / VAS Forecast Order Entry.
• Other duties as assigned.

Skills

Basic knowledge of returns/RMAs/cust.‑

ERP systems (Oracle preferred)

MS Office esp. Excel

Strong communication & teamwork

English fluency

Tools

Oracle ERP

Excel

Job description

Position:

Business Operations Associate l

Job Description:

Why You'll Love This Role:

Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today's global supply chains by connecting products, people, and processes through agile, scalable solutions.

Whether you're supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you'll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it's needed most.

Summary

At Arrow, we're currently looking for a Business Ops I for our Nogales, Sonora, or Guadalajara offices. In this position, you'll be part of the Post Production team, which is dedicated to providing exceptional after-sale support, ensuring that customers continue to receive value through warranty services and advanced levels of service programs. You'll contribute individually and as part of a team to deliver operational excellence by addressing post-sale needs, refining product performance, and offering tailored support solutions that enhance customer satisfaction and loyalty.

What You'll Be Doing

• Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment.
• Inputs accurate return information on customer accounts
• Responds to and processes RMA requests, including issuing credits to customers.
• Disposes of or resolves inbound calls
• Processes defective and non-conforming product.
• Follows up with vendor returns group to expedite returned product with suppliers.
• Supports warranty services and advanced service programs for customers.
• Collaborates with sales, engineering, and production teams to ensure comprehensive after-sale support.
• VAS / VAS Forecast Order Entry.
• Other duties as assigned.

Job Complexity

Has developed knowledge and skills through formal training and work experience.

Works within established procedures with a moderate degree of supervision.

Identifies problems and all relevant issues in both straightforward and moderately complex situations, assesses each using standard procedures, and makes sound decisions.

Uses judgment and experience to handle escalations and ensure customer satisfaction.

What You'll Need

• Basic knowledge of product returns, RMAs, or customer service processes is a plus.
• Familiarity with ERP systems (Oracle preferred).
• Knowledge of Microsoft Office tools, especially Excel.
• Strong communication and teamwork skills.
• Ability to communicate fluently in English.

What's in it For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate:

$16,650.00 - $19,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orien