Business Operations Associate l

Arrow Electronics; Tlaquepaque; On-site; MXN 186,000 - 212,000; Full time

Benefits offered by this job

Christmas bonus 30 days

Vacation premium 40%

12 vacation days + 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

Food/Pantry Vouchers 10%

Restaurant Vouchers

Savings Fund 13%

Job summary

Arrow Electronics is seeking a Business Ops I for Nogales, Sonora, or Guadalajara offices. You will join the Post Production team, delivering after-sale support to ensure continued value through warranty services and advanced service programs.

You will contribute individually and with peers to drive operational excellence by addressing post-sale needs and refining product performance. You will collaborate across functions to provide tailored support, handling returns, RMA processes, credits, and

Qualifications

• Basic knowledge of product returns, RMAs, or customer service processes.
• Familiarity with ERP systems (Oracle preferred).
• Knowledge of Microsoft Office tools, especially Excel.
• Strong communication and teamwork skills.
• Ability to communicate fluently in English.

Responsibilities

• Process product returns and information while supporting warehouse staff and other departments.
• Input accurate return information on customer accounts.
• Respond to and process RMA requests, including issuing credits to customers.
• Handle inbound calls and resolve issues.
• Process defective and non-conforming product.
• Coordinate with vendor returns group to expedite returns.
• Support warranty services and advanced service programs.
• Collaborate with sales, engineering, and production teams for after-sale support.
• Enter VAS / VAS Forecast orders.
• Perform other duties as assigned.

Skills

Returns & RMAs

ERP familiarity

Excel proficiency

English communication

Teamwork

Tools

Oracle ERP

Job description

Why You’ll Love This Role:

Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today\u2019s global supply chains by connecting products, people, and processes through agile, scalable solutions.

Position:

Business Operations Associate l

Job Description:

Why You’ll Love This Role:

Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today\u2019s global supply chains by connecting products, people, and processes through agile, scalable solutions.

Whether you\u2019re supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you\u2019ll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it\u2019s needed most.

Summary:

At Arrow, we’re currently looking for a Business Ops I for our Nogales, Sonora, or Guadalajara offices. In this position, you\u2019ll be part of the Post Production team, which is dedicated to providing exceptional after-sale support, ensuring that customers continue to receive value through warranty services and advanced levels of service programs. You\u2019ll contribute individually and as part of a team to deliver operational excellence by addressing post-sale needs, refining product performance, and offering tailored support solutions that enhance customer satisfaction and loyalty.

What You\u2019ll Be Doing:

• Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment.
• Inputs accurate return information on customer accounts
• Responds to and processes RMA requests, including issuing credits to customers.
• Disposes of or resolves inbound calls
• Processes defective and non-conforming product.
• Follows up with vendor returns group to expedite returned product with suppliers.
• Supports warranty services and advanced service programs for customers.
• Collaborates with sales, engineering, and production teams to ensure comprehensive after-sale support.
• VAS / VAS Forecast Order Entry.
• Other duties as assigned.

Job Complexity:

• Has developed knowledge and skills through formal training and work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies problems and all relevant issues in both straightforward and moderately complex situations, assesses each using standard procedures, and makes sound decisions.
• Uses judgment and experience to handle escalations and ensure customer satisfaction.

What You\u2019ll Need:

• Basic knowledge of product returns, RMAs, or customer service processes is a plus.
• Familiarity with ERP systems (Oracle preferred).
• Knowledge of Microsoft Office tools, especially Excel.
• Strong communication and teamwork skills.
• Ability to communicate fluently in English.

What\u2019s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That\u2019s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund

About Arrow:

We believe new technologies have the power to make life not only different, but better.

At Arrow, we\u2019re helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what\u2019s next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow:

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you\u2019ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate:

$16,650.00 - $19,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)