Brand Community Manager — LatAm (Mexico City)

OLIVER Latin America; Ciudad de México; On-site; MXN 320,000 - 480,000; Full time

Job summary

OLIVER Latin America in Mexico City seeks a Social Community Manager to own the day-to-day social presence for a leading household brand portfolio. You will engage communities, shape brand voice, and coordinate content delivery with the studio team, prioritising Mexican audiences and platform-native storytelling.

You'll lead real-time engagement, trend spotting, and collaboration with creators to maximise relevance and impact across platforms, with a strong emphasis on authentic tone and timely

Qualifications

• Solid experience in social media management for consumer brands.
• Ability to adapt brand voice across platforms and audiences.
• Experience coordinating with content creators and creative teams.
• Familiarity with Mexican social culture and trends.

Responsibilities

• Write and review social copy across platforms with authentic tone.
• Monitor comments, messages, and mentions in real time and respond with speed.
• Execute surprise and delight initiatives to build loyalty.
• Identify and engage brand advocates and surface UGC opportunities.
• Manage brand handles across TikTok, Instagram, Facebook, and emerging platforms.
• Monitor cultural conversations and flag relevant moments.
• Coordinate with creators to ensure on-brand, timely content.
• Translate audience behavior into actionable creative input.
• Track community sentiment and competitor activity; document insights.
• Use social analytics tools to track performance and support data-driven decisions.
• Support newsroom operations and weekly brand meetings.

Skills

Social media management

Brand voice

Content planning

Community engagement

Influencer coordination

Analytics & reporting

Gen AI tools

English proficiency

Mexican audience understanding

Tools

Social analytics tools

Job description

OLIVER Latin America in Mexico City seeks a Social Community Manager to own the day-to-day social presence for a leading household brand portfolio. You will engage communities, shape brand voice, and coordinate content delivery with the studio team, prioritising Mexican audiences and platform-native storytelling.

You'll lead real-time engagement, trend spotting, and collaboration with creators to maximise relevance and impact across platforms, with a strong emphasis on authentic tone and timely