Branch Service Specialist — Cabo San Lucas

Banamex; Cabo San Lucas; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Banamex in Cabo San Lucas, MX is seeking a Service Specialist in Consumer Sales to deliver exceptional customer experiences from client arrival to departure. The role focuses on service quality, branch resource management, and promoting bank products and self-service tools.

Responsibilities include coordinating branch operations, promoting services, managing materials and staff, ensuring security, and meeting client needs with measurable metrics.

Qualifikationen

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Aufgaben

• Coordinate the application of the Attention and Operation Model in Branch.
• Promote the products / Services of the Institution in the clients' yard and promote self-service usage.
• Coordinate adequately the material resources and the employees of the Branch.
• Contribute to control and security functions with the designated personnel.
• Meet clients’ needs while delivering an exceptional client experience, measured by specific metrics.
• Assess risk in business decisions, uphold Citigroup's reputation, and ensure compliance with laws and policies.

Kenntnisse

Customer service

Sales

Branch experience

Ausbildung

Bachelor's degree

Jobbeschreibung

Banamex in Cabo San Lucas, MX is seeking a Service Specialist in Consumer Sales to deliver exceptional customer experiences from client arrival to departure. The role focuses on service quality, branch resource management, and promoting bank products and self-service tools.

Responsibilities include coordinating branch operations, promoting services, managing materials and staff, ensuring security, and meeting client needs with measurable metrics.