Subgerente - Experiencia Superior en Sucursal

Banamex; San Luis Potosí; On-site; MXN 201,000 - 290,000; Full time

Job summary

Banamex in San Luis Potosí seeks a Service Specialist within Consumer Sales Support to ensure an excellent level of customer service and to manage branch resources, delivering exceptional experiences from client arrival through service completion.

You will coordinate branch operations, promote Citi products and services, support risk and compliance, and work with staff to meet performance metrics and service targets.

Qualifications

• 2–4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the Attention and Operation Model in Branch.
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales experience

Written and verbal communication

Education

Bachelor's/University degree or equivalent experience

Job description

Banamex in San Luis Potosí seeks a Service Specialist within Consumer Sales Support to ensure an excellent level of customer service and to manage branch resources, delivering exceptional experiences from client arrival through service completion.

You will coordinate branch operations, promote Citi products and services, support risk and compliance, and work with staff to meet performance metrics and service targets.