BANAMEX SUBGERENTE DE SERVICIOS CABO SAN LUCAS

Banamex; Cabo San Lucas; On-site; MXN 180,000 - 240,000; Full time

Job summary

Banamex in Cabo San Lucas, MX is seeking a Service Specialist in Consumer Sales to deliver exceptional customer experiences from client arrival to departure. The role focuses on service quality, branch resource management, and promoting bank products and self-service tools.

Responsibilities include coordinating branch operations, promoting services, managing materials and staff, ensuring security, and meeting client needs with measurable metrics.

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the application of the Attention and Operation Model in Branch.
• Promote the products / Services of the Institution in the clients' yard and promote self-service usage.
• Coordinate adequately the material resources and the employees of the Branch.
• Contribute to control and security functions with the designated personnel.
• Meet clients’ needs while delivering an exceptional client experience, measured by specific metrics.
• Assess risk in business decisions, uphold Citigroup's reputation, and ensure compliance with laws and policies.

Skills

Customer service

Sales

Branch experience

Education

Bachelor's degree

Job description

Job Family

Consumer Sales Support

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Responsibilities

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education

• Bachelor's/University degree or equivalent experience

Job Family Group

Consumer Sales

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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