Branch Service Lead — Exceptional Customer Experience

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; San Luis Potosí; On-site; MXN 180,000 - 280,000; Full time

Job summary

Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex seeks a Service Specialist to deliver an outstanding customer experience at the branch, guiding clients from arrival through service completion and ensuring satisfaction aligned with company goals. You will coordinate the branch's resources and team to maintain smooth operations.

Responsibilities include promoting the bank's products and services, managing materials and staff, supporting risk control and security, and

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the Attention and Operation Model in the Branch.
• Promote Institution products and services in the client area and encourage use of self-service.
• Coordinate material resources and Branch personnel.
• Contribute to control and security functions with designated staff.
• Meet clients’ needs while delivering exceptional service, measured by metrics.
• Assess risk in decisions, safeguard Citigroup, ensure compliance and transparency.

Skills

Customer service experience

Clear and concise communication

Education

Bachelor's degree or equivalent

Job description

Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex seeks a Service Specialist to deliver an outstanding customer experience at the branch, guiding clients from arrival through service completion and ensuring satisfaction aligned with company goals. You will coordinate the branch's resources and team to maintain smooth operations.

Responsibilities include promoting the bank's products and services, managing materials and staff, supporting risk control and security, and