Branch Service Lead - Customer Experience & Sales

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Soledad de Graciano Sánchez; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Zusammenfassung

Banco Nacional de México, S.A. in San Luis Potosí seeks a Service Specialist to deliver outstanding customer service from arrival to departure, manage branch resources, and promote bank products.

This role emphasizes exceptional experiences, risk awareness, and adherence to policies, with performance measured by service metrics. You will work as part of the Consumer Sales Support team in a full-time capacity.

Qualifikationen

• 2-4 years of experience in customer service or sales in branches.
• Clear written and verbal communication.
• Bachelor's degree or equivalent experience.

Aufgaben

• Coordinate application of the Attention and Operation Model in Branch.
• Promote bank products and services to clients and encourage use of self-service channels.
• Coordinate material resources and branch employees.
• Contribute to risk control and security functions with designated personnel.
• Provide exceptional client experiences and meet service metrics.
• Assess risk in business decisions and ensure compliance with laws and policies.

Kenntnisse

Customer service experience

Communication skills

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Banco Nacional de México, S.A. in San Luis Potosí seeks a Service Specialist to deliver outstanding customer service from arrival to departure, manage branch resources, and promote bank products.

This role emphasizes exceptional experiences, risk awareness, and adherence to policies, with performance measured by service metrics. You will work as part of the Consumer Sales Support team in a full-time capacity.