Banamex / Distrito Slp / Subgerente De Servicio

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; San Luis Potosí; On-site; MXN 180,000 - 280,000; Full time

Job summary

Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex seeks a Service Specialist to deliver an outstanding customer experience at the branch, guiding clients from arrival through service completion and ensuring satisfaction aligned with company goals. You will coordinate the branch's resources and team to maintain smooth operations.

Responsibilities include promoting the bank's products and services, managing materials and staff, supporting risk control and security, and

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the Attention and Operation Model in the Branch.
• Promote Institution products and services in the client area and encourage use of self-service.
• Coordinate material resources and Branch personnel.
• Contribute to control and security functions with designated staff.
• Meet clients’ needs while delivering exceptional service, measured by metrics.
• Assess risk in decisions, safeguard Citigroup, ensure compliance and transparency.

Skills

Customer service experience

Clear and concise communication

Education

Bachelor's degree or equivalent

Job description

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Responsibilities:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Sales Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------