Banamex Subgerente San Luis Potosi

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Soledad de Graciano Sánchez; On-site; MXN 180,000 - 300,000; Full time

Job summary

Banco Nacional de México, S.A. in San Luis Potosí seeks a Service Specialist to deliver outstanding customer service from arrival to departure, manage branch resources, and promote bank products.

This role emphasizes exceptional experiences, risk awareness, and adherence to policies, with performance measured by service metrics. You will work as part of the Consumer Sales Support team in a full-time capacity.

Qualifications

• 2-4 years of experience in customer service or sales in branches.
• Clear written and verbal communication.
• Bachelor's degree or equivalent experience.

Responsibilities

• Coordinate application of the Attention and Operation Model in Branch.
• Promote bank products and services to clients and encourage use of self-service channels.
• Coordinate material resources and branch employees.
• Contribute to risk control and security functions with designated personnel.
• Provide exceptional client experiences and meet service metrics.
• Assess risk in business decisions and ensure compliance with laws and policies.

Skills

Customer service experience

Communication skills

Education

Bachelor's degree or equivalent

Job description

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch \"Exceptional Experiences\".

Responsibilities:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Full time