Branch Experience & Operations Lead

Banamex; San Luis Potosí; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citi in Mexico is seeking a Service Specialist for branch operations and exceptional customer experiences in Consumer Sales Support. You will promote Citi products, coordinate resources, and uphold risk and compliance standards.

The role requires 2-4 years in customer service or sales in branches, plus a Bachelor's degree or equivalent. Excellent written and spoken communication is essential for success in this position.

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate application of the Attention and Operation Model in Branch.
• Promote Citi products/services to clients and encourage use of self-service channels.
• Coordinate materials and branch staff resources.
• Contribute to branch risk control and security with designated personnel.
• Meet client needs while delivering an exceptional client experience, measured by metrics.
• Exercise prudent risk assessment in business decisions, ensuring compliance with laws, policy and ethics.

Skills

Customer service

Sales

Communication

Education

Bachelor's degree

Job description

Citi in Mexico is seeking a Service Specialist for branch operations and exceptional customer experiences in Consumer Sales Support. You will promote Citi products, coordinate resources, and uphold risk and compliance standards.

The role requires 2-4 years in customer service or sales in branches, plus a Bachelor's degree or equivalent. Excellent written and spoken communication is essential for success in this position.