Boutique Luxury Client Advisor

OTB; Naucalpan de Juárez; Hybrid; MXN 234,000 - 357,000; Full time

Job summary

Maison Margiela, a Paris-based luxury fashion house, seeks a Client Advisor to serve as the primary contact for clients, delivering personalized service and expert product knowledge in-store.

You will greet clients, provide styling advice, and drive sales while building long-term relationships and upholding the brand's high standards across merchandising and events. Fluency in additional languages is a plus.

Qualifications

• Experience in luxury retail or high-end fashion/jewelry/watches preferred.
• Strong communication and storytelling skills to engage clients.
• Proven ability to meet and exceed sales targets.
• Passion for delivering a personalized shopping experience.
• Ability to interact with an international clientele.
• Collaborative spirit in a dynamic team environment.
• Fluency in additional languages is a plus.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Skills

Luxury retail experience

Exceptional communication

Sales-driven mindset

Customer-centric approach

Cultural awareness

Team player

Multilingual (preferred)

Job description

Maison Margiela, a Paris-based luxury fashion house, seeks a Client Advisor to serve as the primary contact for clients, delivering personalized service and expert product knowledge in-store.

You will greet clients, provide styling advice, and drive sales while building long-term relationships and upholding the brand's high standards across merchandising and events. Fluency in additional languages is a plus.