Boutique Luxury Client Advisor

Valentino; México; On-site; MXN 201,000 - 312,000; Full time

Job summary

Valentino is seeking a Client Advisor to create meaningful, luxury client experiences in our boutique. The ideal candidate is bilingual (English/Spanish) with a track record in luxury retail and a passion for personalized service.

You will manage client journeys, engage proactively with clients, and drive sales while achieving CRM targets. You will work with UP-to-date product knowledge, maintain client data, and collaborate with the team to uphold presentation standards and store operations.

Qualifications

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Job description

Valentino is seeking a Client Advisor to create meaningful, luxury client experiences in our boutique. The ideal candidate is bilingual (English/Spanish) with a track record in luxury retail and a passion for personalized service.

You will manage client journeys, engage proactively with clients, and drive sales while achieving CRM targets. You will work with UP-to-date product knowledge, maintain client data, and collaborate with the team to uphold presentation standards and store operations.