Client Advisor, MM Monterrey

Maison Margiela; San Pedro Garza García; Presencial; MXN 223.200 - 357.120; Jornada completa

Descripción de la vacante

Maison Margiela is seeking a Client Advisor to be the primary touchpoint for clients in a luxury retail setting. You will deliver personalized service, provide expert styling advice, and drive sales through attentive service and cross-selling strategies.

You will build lasting client relationships, engage an international clientele, and uphold brand standards in a dynamic team environment. Fluency in additional languages is a plus for serving a diverse customer base.

Formación

• Experience in high-end fashion, jewelry, watches, or luxury lifestyle brands.
• Strong interpersonal and storytelling skills to engage clients.
• Ability to meet and exceed sales targets.
• Passion for delivering a personalized shopping experience.

Responsabilidades

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Uphold the brand’s values, image, and standards at all times.
• Process transactions efficiently and handle POS system operations.

Conocimientos

Luxury Retail Experience

Exceptional Communication

Sales-Driven Mindset

Customer-Centric Approach

Cultural Awareness

Team Player

Multilingual

Descripción del empleo

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Client Engagement & Sales

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.

Client Relationship Management

• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.

Brand Representation

• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.

Operational Excellence

• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back‑office functions and participate in visual merchandising activities.

Key Qualifications & Skills

• Luxury Retail Experience – Previous experience in high‑end fashion, jewelry, watches, or luxury lifestyle brands.
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales‑Driven Mindset – Ability to meet and exceed sales targets.
• Customer‑Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.