Client Advisor

Van Cleef & Arpels; Ciudad de México; Presencial; MXN 446.000 - 725.000; Jornada completa

Descripción de la vacante

Van Cleef & Arpels is seeking a Client Advisor in Mexico City to deliver a unique client experience across touchpoints and drive high jewelry sales. You will build a loyal client network, host and invite clients to boutique events, and actively participate in CRM initiatives to capture client data and report on gifting campaigns.

Ideal candidates bring 5–7 years of luxury sales experience, strong communication and interpersonal skills, and fluency in multiple languages.

Formación

• 5-7 years in a fast-paced luxury sales background.
• Bachelor’s Degree or Jewelry Certification is preferred.
• Strong understanding of client expectations and customer priorities.
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks.
• Ability to establish and maintain effective relationships with customers and gain their trust.
• Excellent interpersonal and communication skills are a must.
• Multilingual skills required.

Responsabilidades

• Achieving sales goals, while balancing daily business and High Jewelry sales.
• Developing a network and a loyal clientele.
• Attend social functions to generate new business.
• Invite clients to in-boutique events and reach out through social media and other tools.
• Participate in CRM initiatives and client data capture.
• Ensure products are stored safely nightly and assist in display setup.
• Provide excellent customer service and manage after-sales service and repairs.

Conocimientos

Luxury sales

Customer service

Multilingual

Interpersonal skills

Communication skills

Computer skills

Relationship building

Educación

Bachelor’s degree or Jewelry Certification

Herramientas

CRM software

Descripción del empleo

The Client Advisor is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Client Advisor needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Responsible for developing a network and a loyal clientele
• Attend social functions within the community to generate new business
• Invite current and prospective clients to in-boutique events and reach out through social media and other tools
• Responsible for active participation in CRM initiatives
• Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
• Provide excellent customer service - following up on after sales service and follow the repair process from start to finish
• Must work to ensure customer satisfaction
• Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

• 5-7 years in a fast-paced luxury sales background
• A Bachelor's Degree or Jewelry Certification is preferred
• Strong understanding of Client expectations and customer priorities
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal and communication skills are a must.
• Multilingual skills required

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.