Billing Analyst: Reconciliation & Guest Support

Landing; Ciudad de México; On-site; MXN 184,000 - 201,000; Full time

Benefits offered by this job

Grocery vouchers

Christmas bonus (aguinaldo)

Vacation days 12 per year

Vacation bonus 75%

Paid time off 40 hours/year

Health insurance (MetLife/AXA Keralty)

Onsite parking

Travel perk: $750 USD yearly inLanding

Growth opportunities

Job summary

Landing in Mexico City is seeking a Billing Analyst to join the Billing Team and ensure guests are charged correctly, credits are approved, and properties receive timely payments.

You will learn core processes like appeasements and credits, then progress to reconciliations, audits, and variance analysis, solving problems with data and attention to detail. This role is full-time in our Polanco office, with standard hours and occasional peak periods.

Qualifications

• Fluent English (B2 to C1) required; resume in English.
• Experience in billing or a related field.
• Strong attention to detail and ability to prioritize.
• Working knowledge of Excel or Google Sheets.

Responsibilities

• Reconcile guest accounts to find balances owed or due, ensuring correct revenue and payments to properties.
• Process appeasements, refunds, and account credits with proper approvals.
• Assist with billing audits, track discrepancies, and monitor variances.
• Collaborate with other teams to troubleshoot complex billing issues quickly.
• Respond to guest billing questions by phone, email, and ticket, guiding them through statements.

Skills

Fluent English

Billing experience

Attention to detail

Organizational skills

Excel/Sheets

Team collaboration

Tools

Excel

Google Sheets

Job description

Landing in Mexico City is seeking a Billing Analyst to join the Billing Team and ensure guests are charged correctly, credits are approved, and properties receive timely payments.

You will learn core processes like appeasements and credits, then progress to reconciliations, audits, and variance analysis, solving problems with data and attention to detail. This role is full-time in our Polanco office, with standard hours and occasional peak periods.