Guest Support Analyst — Growth & Perks (Onsite, MX)

Landing, Inc.; Ciudad de México; On-site; MXN 168,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Grocery vouchers

Parking onsite

Travel perk: Landing Stays

Paid time off

Vacation days

Job summary

Landing, Inc. is hiring a Customer Support Analyst to assist guests from booking through move-out. Based in our Polanco office, you’ll handle calls, chats, and emails, coordinating moves and resolving issues with our Field Operations team and hosts. The role requires English proficiency and a year of customer service experience.

You’ll work on-site in Mexico City, five days a week, with shift variability. Benefits include salary, bonus potential, vouchers, and health coverage.

Qualifications

• Fluent English required (B2-C1).
• At least one year of customer service experience.
• Clear, friendly written and verbal communication.
• Strong follow-through to close open issues.
• Strong organizational skills and multi-tool proficiency.

Responsibilities

• Answer guest calls, chats, and emails quickly and clearly.
• Coordinate move-ins and move-outs at Landing homes.
• Flag home issues to Field Ops and keep guests updated.
• Create and assign tickets for proper follow-up.
• Maintain clear notes so teammates can pick up conversations.
• Help guests maximize their stay with home knowledge.

Skills

Fluent English (B2-C1)

Customer service experience

Clear communication

Follow-through

Organization

Mac/GDrive/Excel proficiency

Tools

Excel

Google Drive

Mac

Job description

Landing, Inc. is hiring a Customer Support Analyst to assist guests from booking through move-out. Based in our Polanco office, you’ll handle calls, chats, and emails, coordinating moves and resolving issues with our Field Operations team and hosts. The role requires English proficiency and a year of customer service experience.

You’ll work on-site in Mexico City, five days a week, with shift variability. Benefits include salary, bonus potential, vouchers, and health coverage.