Bilingual Travel Concierge & Guest Experience

Landing

Ciudad de México

On-site

MXN 168,000 - 201,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Grocery vouchers

Vacation days

Paid time off

Health insurance

Parking

Landing Stays travel perk

Growth opportunities

Job summary

Landing in Mexico City is seeking a Bilingual Travel Experience Agent to be the voice of Landing for guests, handling calls, emails, and chats throughout their stay. You will coordinate move-ins and move-outs, own apartment issues until resolved, and log every interaction with clear notes.

You'll work in English daily with teams across the US, in a Polanco office. The role offers full-time hours with shifts and growth opportunities.

Qualifications

Fluent English (B2 to C1) required and resumes in English.
1+ year of customer service experience (call center, hospitality, travel, or similar).
Clear, friendly communication by phone and in writing.
Comfortable juggling several tools in a fast-paced environment.
Tech-savvy with Mac, Google Drive, and Excel.

Responsibilities

Answer guest calls, emails, and chats quickly and clearly.
Coordinate guest move-ins and move-outs at Landing apartments.
Own apartment issues until they're resolved, following up with guests, hosts, and properties.
Create and assign tickets, and log every interaction with clear notes.
Share property knowledge and the value of Landing so guests stay with us longer.