Identity & Verification Analyst – Guest Ops

Landing; Ciudad de México; Presencial; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Vacation days

Paid time off

Health insurance

Parking onsite

Travel perk

Growth opportunities

Descripción de la vacante

Landing is hiring a Verification Analyst for our Polanco office in Mexico City. You will review reservations before guests arrive, check IDs, confirm identity screening, and, for complex bookings, review income and credit.

You will contact guests by phone and email to collect missing information and resolve issues, staying calm and clear throughout. You'll work in English daily with teams across the US, gaining hands-on experience in risk, fraud prevention, and guest operations, with growth

Formación

• Fluent English (B2 to C1) required; resumes and applications in English.
• Experience in customer service, back office, billing, or another detail-heavy role.
• A sharp eye for detail; you notice when a name, date, or number is off.
• Comfortable handling calls with upset guests and explaining steps clearly.
• Experience with KYC, identity, or income verification is a plus.

Responsabilidades

• Review incoming reservations and check guest IDs and personal details.
• Confirm identity screening results and flag anything that doesn't match.
• Review income and credit on more complex bookings.
• Call and email guests to collect missing information, including upset guests.
• Work with Sales and Member Experience teams to keep reservations moving.

Conocimientos

Fluent English

Customer service experience

Detail-oriented

Phone communication

KYC experience

Descripción del empleo

Landing is hiring a Verification Analyst for our Polanco office in Mexico City. You will review reservations before guests arrive, check IDs, confirm identity screening, and, for complex bookings, review income and credit.

You will contact guests by phone and email to collect missing information and resolve issues, staying calm and clear throughout. You'll work in English daily with teams across the US, gaining hands-on experience in risk, fraud prevention, and guest operations, with growth