Bilingual Technical Sales Support Engineer

Jobtailor; Metepec; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a technically skilled professional to support commercial activities with a strong engineering background. The role emphasizes warranty claims, service-center certification, and field support for certified centers and technicians worldwide.

Responsibilities include preparing quotes, updating manuals, and coordinating with engineering teams across CMCO plants. Travel 60%+ and fluent English required. Engineering degree preferred but not mandatory.

Formación

• Bachelor’s degree in engineering from a four-year college or university (not mandatory)
• Bi-lingual in English and Spanish (70% minimum required English language)
• Planning and communication skills
• Excellent PC skills, word processing, spreadsheet and database
• Experience of working with staff in office and factory environments
• Deep technical knowledge in mechanics, electric and electronic engineering
• Proven Material handling skills.
• Traveling >=60%
• Fluency in written and verbal English language skills >=70%.

Responsabilidades

• Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification
• Direct communication with customers and channel partners on technical issues
• Support on spare parts selection and quotation
• Structuring, design, definition, revision and finalization of procedure manuals
• Support in the field for certified service centers and technicians in application of products and troubleshooting
• Specification of equipment and replacement parts
• Support to special applications and their specification to the Sales group
• Maintain continuous contact with engineering area in the different CMCO plants worldwide
• Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files
• Acquire and distribute technical knowledge of product to the collaborators of the commercial area
• Elaborate quotation of solutions and products for the sales area
• Actively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is required
• Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses
• Regularly visit clients and distributors in support of project closure and follow-up.

Conocimientos

Bilingual English/Spanish

Planning skills

Communication skills

PC skills

Office & factory experience

Mechanical engineering

Electrical engineering

Electronic engineering

Material handling

Travel 60%+

English fluency 70%+

Educación

Bachelor’s degree in engineering

Herramientas

Word Processing

Spreadsheet

Database

Descripción del empleo

Jobtailor is seeking a technically skilled professional to support commercial activities with a strong engineering background. The role emphasizes warranty claims, service-center certification, and field support for certified centers and technicians worldwide.

Responsibilities include preparing quotes, updating manuals, and coordinating with engineering teams across CMCO plants. Travel 60%+ and fluent English required. Engineering degree preferred but not mandatory.