Bilingual Seasonal Customer Service Rep (EN/ES)

North American Production Sharing, Inc.; Tijuana; Presencial; MXN 156.000 - 268.000; Jornada completa

Descripción de la vacante

North American Production Sharing, Inc. seeks a fully bilingual Customer Service Representative for a temporary seasonal position in Zona Rio, Tijuana, on-site. You will handle English and Spanish communications, resolve inquiries, and provide accurate information while maintaining professionalism.

Location: Zona Rio, Tijuana, BC. Assignment period: September/October 2026 through January 29, 2027. Schedule: Monday–Friday, 7:00 AM–5:00 PM.

Formación

• Fully bilingual in English and Spanish (written and spoken).
• Excellent verbal communication and listening skills.
• Ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and organizational skills.
• Basic computer proficiency and ability to navigate multiple systems.

Responsabilidades

• Handle customer inquiries via phone in both English and Spanish.
• Provide accurate information regarding products, services, orders, and account-related issues.
• Investigate and resolve customer concerns in a timely manner.
• Document customer interactions and maintain detailed records in company systems.
• Meet quality, productivity, and customer satisfaction goals.
• Follow established procedures and escalation processes.
• Collaborate with team members and supervisors to ensure excellent service delivery.

Conocimientos

Bilingual English/Spanish

Verbal communication

Fast-paced environment

Problem-solving

Basic computer skills

Descripción del empleo

North American Production Sharing, Inc. seeks a fully bilingual Customer Service Representative for a temporary seasonal position in Zona Rio, Tijuana, on-site. You will handle English and Spanish communications, resolve inquiries, and provide accurate information while maintaining professionalism.

Location: Zona Rio, Tijuana, BC. Assignment period: September/October 2026 through January 29, 2027. Schedule: Monday–Friday, 7:00 AM–5:00 PM.