Bilingual Back-Office Support Specialist - Seasonal

North American Production Sharing, Inc.; Tijuana; Presencial; MXN 83.000 - 138.000; Jornada completa

Descripción de la vacante

North American Production Sharing, Inc. is seeking a fully bilingual Back Office Representative for a temporary seasonal position in Zona Rio, Tijuana.

The role focuses on email and written customer communications in English and Spanish, ensuring accurate, professional, timely responses and detailed case records. You will handle inquiries, review and process requests, meet productivity and quality targets, and collaborate with internal teams.

Formación

• Fully bilingual in English and Spanish (written and spoken).
• Excellent written communication with proper grammar and email etiquette.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Respond to customer inquiries via email in English and Spanish.
• Research customer issues and provide accurate, professional written responses.
• Review and process customer requests according to company procedures.
• Maintain detailed case records and customer communications.
• Meet productivity, quality, and turnaround time expectations.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Ensure all written communications meet company standards and guidelines.

Conocimientos

Bilingual (English/Spanish)

Strong written communication

Attention to detail

Task prioritization

Basic computer skills

Descripción del empleo

North American Production Sharing, Inc. is seeking a fully bilingual Back Office Representative for a temporary seasonal position in Zona Rio, Tijuana.

The role focuses on email and written customer communications in English and Spanish, ensuring accurate, professional, timely responses and detailed case records. You will handle inquiries, review and process requests, meet productivity and quality targets, and collaborate with internal teams.