Bilingual Remote Technical Support Engineer I

Samsara; Mexico; Remote; MXN 831,000 - 1,292,000; Full time

Benefits offered by this job

Remote work

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking an experienced Technical Support Engineer to deliver world-class hardware and software support. You’ll be part of the Tier 2 team within Global Technical Support, resolving complex customer issues and collaborating with engineers to improve the support experience.

This remote role is open to candidates in Mexico; relocation is not provided. Bilingual English and Spanish is required, and experience with CRMs like Zendesk or Salesforce is a plus.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• Experience in support, engineering, or other technical roles (1–3 years).
• Strong customer service and interpersonal skills with the ability to influence across the company.

Responsibilities

• Product Expertise: Become an expert on Samsara’s IoT hardware/software portfolio.
• Technical Troubleshooting: Resolve medium to high complexity customer issues.
• Responsiveness & Resolution: Answer inquiries promptly and meet SLA goals.
• Documentation: Write and maintain customer-facing knowledge base articles.
• Partnerships: Collaborate with Engineering and Product teams to reproduce bugs and build testbeds.
• Feedback Loop: Provide input to improve product and processes.
• Team Player: Align with Samsara’s core principles and collaborate across teams.

Education

B.S. in Computer Science, Engineering (Mechanical/Electrical)

Tools

Zendesk

Salesforce

Job description

Samsara is seeking an experienced Technical Support Engineer to deliver world-class hardware and software support. You’ll be part of the Tier 2 team within Global Technical Support, resolving complex customer issues and collaborating with engineers to improve the support experience.

This remote role is open to candidates in Mexico; relocation is not provided. Bilingual English and Spanish is required, and experience with CRMs like Zendesk or Salesforce is a plus.