Relay Operations Manager - Real-Time Linehaul & Crisis Response

Amazon Inc.; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Amazon's ROC MX in Mexico City seeks a Manager - Relay Operations to own the Linehaul to DEA MX reporting, monitor network disruptions, and coordinate cross-border escalations with carriers and MX teams.

Based in Mexico, you will develop recurring reports and dashboards, drive SLA improvements, and lead incident-response tasks during off-hours, while maintaining bilingual communication with MX and global stakeholders.

Qualifications

• Minimum 1+ years in transportation/logistics ops or similar.
• Proven ability to build recurring reports/dashboards.
• Experience leading real-time crisis/disruption responses.
• Fluent in Spanish and English for cross-border coordination.

Responsibilities

• Own weekly LH to DEA MX reporting with accurate unit impact.
• Lead deep dives on DEA performance to diagnose delays.
• Monitor real-time disruptions and triage route contingencies.
• Coordinate escalations with ATS, FC/SC, carriers and cross-border teams.
• Drive SLA improvements and track incident-response tasks in Asana.
• Represent ROC MX in daily/weekly planning calls.

Skills

Logistics operations

Crisis management

Data reporting

Bilingual Spanish/English

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Asana

Job description

Amazon's ROC MX in Mexico City seeks a Manager - Relay Operations to own the Linehaul to DEA MX reporting, monitor network disruptions, and coordinate cross-border escalations with carriers and MX teams.

Based in Mexico, you will develop recurring reports and dashboards, drive SLA improvements, and lead incident-response tasks during off-hours, while maintaining bilingual communication with MX and global stakeholders.