Bilingual Order Coordinator - Hybrid (CDMX)

Sharkninjaoperatingllc; Ciudad de México; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

Product discounts

Descripción de la vacante

SharkNinja is seeking an Order Management Coordinator in Mexico City with a hybrid work setup (3 days in office). You will manage customer orders for major retailers, coordinate with logistics and 3PLs, and collaborate with Finance and Sales on chargebacks and dispute resolution. Fluency in English and Spanish is required.

The role emphasizes accuracy, timely delivery, and cross-functional teamwork to support Retail Execution Lifecycle and Perfect Order Execution.

Formación

• Experience with order management and B2B retail
• Strong communication in English and Spanish
• Proven ability to work with cross-functional teams

Responsabilidades

• Process customer orders to distribution center for timely fulfillment
• Verify inventory availability and allocation
• Coordinate with logistics for routing via EDI or retailer portals
• Proactively manage order files and flag routing issues
• Support OTIF and corrective actions with cross-functional teams
• Resolve disputed claims and assist in corrective actions

Conocimientos

Attention to detail

Excel skills

Analytical skills

Strong communication

Bilingual EN/ES

Team player

Multitask

Educación

Business/Logistics degree

Descripción del empleo

SharkNinja is seeking an Order Management Coordinator in Mexico City with a hybrid work setup (3 days in office). You will manage customer orders for major retailers, coordinate with logistics and 3PLs, and collaborate with Finance and Sales on chargebacks and dispute resolution. Fluency in English and Spanish is required.

The role emphasizes accuracy, timely delivery, and cross-functional teamwork to support Retail Execution Lifecycle and Perfect Order Execution.