Bilingual Travel Experience Agent – Night Shift

Landing; Ciudad de México; Presencial; MXN 190.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: 16,500 MXN gross per month + 2

Transportation bonus: 2,000 MXN

Grocery vouchers: 1,500 MXN net per月

Vacation: 12 days per year

Paid time off: 40 hours per year

Christmas Bonus: 30 days

Vacation Bonus: 75% of base salary

Health insurance: Major medical

Parking: On-site parking

Travel benefit: 750 USD annually

Descripción de la vacante

Landing is seeking a Member Support Analyst to join our Mexico City team on-site. You’ll handle emails, calls, and chats, providing friendly, accurate assistance to members and ensuring timely responses.

In this role you will coordinate move-ins/outs, document interactions, and escalate issues to hosts and properties while building strong relationships and showcasing Landing’s value. The ideal candidate has 1+ year of customer service, fluent English, and thrives in a fast-paced office culture

Formación

• 1+ year of proven customer service experience.
• Fluent English (B2-C1) written and spoken.
• Ability to work from Polanco office in Mexico City.
• Availability to work night shift 11:00 PM–7:30 AM, weekends included.
• Strong communication and organizational skills.
• Tech-savvy with Mac, Google Drive, and Excel.

Responsabilidades

• Deliver exceptional customer service to Landing members.
• Record all member interactions with clear notes in response to each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own the resolution of home issues, including follow-up between members, hosts, and properties.
• Create and assign the appropriate tickets for proper follow-up and experience.
• Find solutions to meet member needs and retain long-term relationships.
• Communicate and reinforce the value and benefits of Landing's products and services.
• Provide expert property knowledge to guide members throughout their Landing journey.

Conocimientos

Customer service

Communication skills

Organization

Adaptability

Time management

English proficiency

Team collaboration

Tech-savvy

Herramientas

MacOS

Google Drive

Excel

Descripción del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Team

Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.

About the Role

We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.

What You'll Do

• Deliver exceptional customer service to all Landing members.
• Record all member interactions with clear, concise notes in response to each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
• Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
• Find solutions to meet member needs and retain long-term relationships.
• Communicate and reinforce the value and benefits of Landing's products and services.
• Provide expert property knowledge to guide members throughout their Landing journey.

What You'll Need

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Superb written and verbal communication skills.
• Availabilityto work from 11:00 PM and 7:30 AM, 5 days a week with 2 days off during the week (weekends required).
• 1+ year of proven customer service experience.
• Strong organizational skills and ability to use multiple administrative tools simultaneously.
• Self-motivated, hardworking, and customer-focused with a track record of achieving targets.
• Ability to thrive in a fast-paced environment and adapt to change.
• Tech-savvy: familiarity with Mac, Google Drive, and Excel.

Compensation & Benefits

• Salary: $16,500 MXN gross per month + career growth plan
• Transportation bonus for night shift: $2,000**
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Christmas Bonus: 30 days
• Vacation Bonus: 75% of base salary
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays

Conditional on maintaining 90% punctuality and 90% adherence to the night shift schedule.