Bilingual L&D Trainer — Service Operations

Farmers Insurance Careers Mexico; Aguascalientes; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Ongoing training and development

Descripción de la vacante

Farmers Insurance Careers Mexico is seeking an Internal Trainer to deliver established learning solutions for Service Operations, including supervisory and professional learners. You will leverage your technical expertise to design, deliver, and evaluate training programs and materials, and help close performance gaps through targeted solutions.

You will partner with stakeholders, manage LMS-enabled learning, set up classes, report on results, and drive continuous improvement.

Formación

• Bilingual proficiency in English and Spanish required.
• 1 year of contact center experience or equivalent in Learning & Development.
• Experience facilitating training and delivering learning solutions.

Responsabilidades

• Deliver instruction and facilitate learning for diverse audiences using multiple delivery methods.
• Collaborate with stakeholders to identify learning opportunities and drive results.
• Own training delivery including class setup, LMS coordination, and scheduling.
• Lead meetings on training outcomes and report performance metrics.

Conocimientos

Bilingual: English/Spanish

Training facilitation

Customer service

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Herramientas

LMS

Descripción del empleo

Farmers Insurance Careers Mexico is seeking an Internal Trainer to deliver established learning solutions for Service Operations, including supervisory and professional learners. You will leverage your technical expertise to design, deliver, and evaluate training programs and materials, and help close performance gaps through targeted solutions.

You will partner with stakeholders, manage LMS-enabled learning, set up classes, report on results, and drive continuous improvement.