Remote Employee Services Coordinator – Mexico Programs

Zillow; Ciudad de México; On-site; MXN 502,000 - 781,000; Full time

Job summary

Zillow is seeking a collaborative HR Operations professional to support Mexico employee programs and provide best-in-class service across HR, Compensation, Benefits, and Payroll. You’ll work in ServiceNow and partner with multiple teams to resolve inquiries, while maintaining compliant records and scalable processes for Zillow employees in Mexico.

This teleworker role allows you to support employees remotely across Mexico with occasional travel to Mexico City for events and activities.

Qualifications

• Experience in human resources or a related field
• Fluent in English and Spanish
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Attention to detail and customer-focused mindset

Responsibilities

• Serve as the first point of contact for employee inquiries in ServiceNow, resolving cases within SLA across onboarding, benefits, time off, payroll, policies, Workday support, and offboarding
• Partner with Payroll, Benefits, Compensation, Talent Success, IT, Legal, and other teams to answer a broad range of employee questions using a shared services model
• Administer Mexico-specific employee programs, including meal vouchers and savings fund
• Maintain and manage employee records and ensure compliance, including contracts and new-hire paperwork
• Coordinate retrieval of company hardware from third-party providers after separations, typically monthly
• Act as escalation point for COE groups and provide local expertise, including Spanish conversations when needed
• Collaborate with Payroll, Travel & Expense, and People Legal to improve processes for Zillow Group's Mexico employees, including audits
• Provide ad-hoc support for Mexico office events (HackWeek, housewarmings)

Skills

Bilingual English/Spanish

Organizational skills

Time management

Communication skills

Tools

ServiceNow

Workday

Job description

Zillow is seeking a collaborative HR Operations professional to support Mexico employee programs and provide best-in-class service across HR, Compensation, Benefits, and Payroll. You’ll work in ServiceNow and partner with multiple teams to resolve inquiries, while maintaining compliant records and scalable processes for Zillow employees in Mexico.

This teleworker role allows you to support employees remotely across Mexico with occasional travel to Mexico City for events and activities.