Bilingual Customer Experience Specialist – Orders & Support

Rsgroup; Monterrey; Híbrido; MXN 140.000 - 190.000; Jornada completa

Descripción de la vacante

RS Group in Monterrey, MX is hiring a Customer Service Representative MX to support orders and resolve issues for industrial customers. The role emphasizes service excellence, cross-functional collaboration and efficient navigation of our online and offline channels to assist customers throughout the buying journey.

Bilingual English/Spanish required, with 1–2 years related experience and a GED or college diploma.

Formación

• Bilingual English/Spanish required in verbal and written communication.
• Excellent Customer Service skills with passion for helping customers.
• Experience working cross-functionally with colleagues to get things done.
• High attention to detail and highly organized with ability to multi-task.

Responsabilidades

• Champion service excellence and make work easy for customers, internally and externally.
• Ensure orders are captured accurately and to high quality standards.
• Resolve customer issues by addressing root causes and coordinating with other departments.

Conocimientos

Bilingual English/Spanish

Customer service

Cross-functional collaboration

Attention to detail

Organizational skills

Multi-tasking

Educación

GED

College diploma

Descripción del empleo

RS Group in Monterrey, MX is hiring a Customer Service Representative MX to support orders and resolve issues for industrial customers. The role emphasizes service excellence, cross-functional collaboration and efficient navigation of our online and offline channels to assist customers throughout the buying journey.

Bilingual English/Spanish required, with 1–2 years related experience and a GED or college diploma.