Bilingual ERP Support Specialist - Remote & Flexible Hours

Odoo; Ciudad de México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home Office: 2 days per week after the

Comprehensive Insurance: Medical, Dent

Year-end Bonus: 30 days salary

Savings Fund: at the legal limit

TotalPass: up to 90% discount

Vacation: 15-25 days

Sick Leave: unlimited justified days

Extended Parental Leave: 4 weeks

Premium Canteen: subsidized

Descripción de la vacante

Odoo is the world’s top open-source ERP SaaS. We are seeking a motivated individual to become an expert on Odoo’s software, helping clients use our applications effectively. You will communicate clearly through tickets, live chat, and calls, delivering timely resolutions and gathering feedback for our product team.

The role values empathy, curiosity, and the ability to learn quickly. This is a dynamic opportunity for career growth with a company that promotes diversity and inclusion.

Formación

• Passion for software products.
• Bilingual proficiency.
• Ability to communicate technical concepts clearly and effectively, both written and orally.
• Ability to learn.
• Critical learning and social setting.

Responsabilidades

• Become an expert on all features and functions within Odoo's software applications.
• Provide expertise to clients seeking to use Odoo applications effectively.
• Create solutions and communicate with customers via ticketing, live chat and phone calls.
• Maximize customer satisfaction through timely and accurate resolution of inquiries/issues; gather feedback for product team.
• Boost customer satisfaction and productivity.

Conocimientos

Passion for software products

Bilingual proficiency

Clear technical communication

Ability to learn

Collaborative mindset

Descripción del empleo

Odoo is the world’s top open-source ERP SaaS. We are seeking a motivated individual to become an expert on Odoo’s software, helping clients use our applications effectively. You will communicate clearly through tickets, live chat, and calls, delivering timely resolutions and gathering feedback for our product team.

The role values empathy, curiosity, and the ability to learn quickly. This is a dynamic opportunity for career growth with a company that promotes diversity and inclusion.